Our Policies

Our policies are here to protect both you, (the guest) and ourselves (Durham Court Motor Inn). We thank you for your understanding and are happy to answer any questions regarding our policies.
Please see our policies outlined below.

Best Online Rate Guarantee

How the Offer Works

Decide on your preferred room type (including check in and check out dates) and purchase the best available rate online.

At the same time as your purchase, if you find another website that has a retail rate available for the same room type, date and number of guests which is lower than your purchase price call the motel direct to register your claim.

Once we have verified the availability of the Lower Online Rate (defined below), we’ll offer you 10% off that rate per night for your booking.

Not only will you get the best rates by booking at our motels, you won’t pay booking or service fees.

^^ Best Online Rate Guarantee Terms & Conditions

The guarantee applies only to rates for Durham Court Motor Inn purchased online on one of our above websites.

Claims under this guarantee must be made at the same time as the accommodation is purchased. Claims must be made by calling the motel direct.

The accommodation purchased must be the lowest available rate for your chosen motel and room type; if there is a lower rate available for the same motel on our website and you do not purchase it then you do not qualify for the guarantee.

“Lower Online Rate” is defined as being a published retail rate available via a website operated by another online retailer for the exact same motel, room type, sales conditions and number of guests that is cheaper than the published retail rate purchased on our website at the time of making the booking. Corporate, package promotion, wholesaler, group travel, government and other discount rates are not eligible.

We must be able to verify the availability for purchase of the Lower Online Rate online at the time of claim. Other methods of verification (e.g. fax, email) are not acceptable. If we cannot reasonably verify (in its sole discretion) the availability of the Lower Online Rate at the time the claim is made by phone then we may decline the claim.

Once a genuine rate difference has been established we will modify the room rate you are to be charged.

The refund is the sole and exclusive benefit that will be provided under this promotion.

We reserve the right to terminate this offer at any time without notice

Not valid with any other offers, promotions or discounts.

Not valid from online auction or member-only sites.

The Lowest Online Rate Guarantee applies only to online rates available to the general public. Group rates, corporate rates, wholesale rates, association rates or rates which are part of a travel package do not qualify.

Cancellation Policy

We understand that plans can change. Please let us know as soon as possible so we can make your room available to someone else. We require at least 48 hours’ notice of cancellation and we may charge you the cost of one night’s accommodation if your room can’t be let to someone else.

Not showing up or failing to contact us will incur a charge of one night’s accommodation.

Cancellation periods may vary for group bookings, minimum stay bookings and peak period bookings. For some peak period bookings such as Christmas and the New Year our cancellation period increases to 96 hours. Due to the high demand at this time of year cancellations during this period are non refundable. If in doubt, please call us.

Reasons for Policy
While we always regret the necessity to impose charges upon guests who do not use the accommodation, we have found it necessary to make these charges in the certain circumstances set out above in the hope that it will encourage guests to assist us in advising of any travel changes at an early time to allow us to relet the room with minimal loss.

We believe that our cancellation policy is more generous than most particularly in our offer of accommodation credit in a number of circumstances.

We also continually set out room rates at base levels without building in a provisional cost of “no-show” guests.

We hope that you will understand the basis of our policy and to keep us informed of your plans to avoid any unnecessary charges.

Thanking you for your support.

Check in / Check out

Check in is available from 2p.m. on the day of arrival.

Check out time is 10 a.m. on the day of departure.

Early Check In and / or Late Check out may be available at the discretion of the Manager and may incur a charge.

Payments
A valid credit card or cash bond MUST be presented on check-in to the hotel.
Payments may be made by credit card (as indicated for online bookings or as indicated as being accepted at the relevant hotel) or by cash or EFTPOS at the relevant hotel.
You agree to pay interim accounts when presented even though you may not have departed from our hotel.

You agree that any charges for services to you, not billed at the time of your departure, may be added to your account for settlement as arranged or may be charged to the same credit card used to pay the account at the time of departure or to the credit card used to guarantee payment of your account.
Rates and Charges
You agree that you will pay to us the room rate for each day of your stay and any additional charges up until the time you advise us that you have departed from our hotel.

All prices are quoted in New Zealand dollars (unless otherwise specified) per room per night and are inclusive of GST.

Prices are subject to availability and can change without notification due to fluctuations in charges and currency.

Blackout/special event periods may apply.

The “from” rates displayed on the website are indicative rates only, are subject to availability & terms and conditions apply. Please select dates and check availability to get the most up to date pricing.

Each rate or motel package available via a Durham Court Motor Inn website is subject to individual terms and conditions.

Bond

SECURITY BOND / CREDIT CARD AUTHORISATION:
A credit card authorisation (pre-auth) will be asked for at time of check in and will be used to cover incidental items such as (but not limited to):

Telephone, internet charges, minibar and breakfast charges
Any breakages or damage incurred during your stay.
Any excessive cleaning charges, above the normal level of cleaning due to the room being left in an unacceptable state.
Additional servicing / cleaning charges.
We pre-authorise all credit cards upon arrival.

Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. We may pre-authorise a credit card for any charges we determine that the guest may be likely to consume during their stay. This may also include an amount to cover a security bond / deposit for damages.

The pre-authorised amount is set aside by the credit card company for a period of up to 10-days. The pre-authorisation will affect your available funds and / or spending limit. For more information on this practice we suggest the cardholder contact their card issuer.

No money is taken from your credit card but it will show as a ‘Pending Transaction’ and you may choose to use a different payment type to pay your final bill.

The minimum amount of funds we pre-authorise is the total accommodation charge ( i.e. if you are staying for 3 nights at a nightly room rate of $150 we will pre authorise your card for $450)

Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank and cannot be negotiated.
Upon departure the bond will be refunded to your credit card if you chose to pay with another method for domestic credit card holders this process may take up to 72 hours. If you’re an international card holder this may take longer depending on your financial institution.

EFTPOS, VISA and MASTERCARD DEBT, CASH AND ALL OTHER FORMS OF PAYMENT ACCEPTED:

Without the above mentioned credit card (pre-auth) bond, we can accept a cash security bond at time of check-in.

The minimum amount of payment is the total accommodation charge + a minimum bond of $100 ( i.e. if you are staying for 3 nights at a nightly room rate of $150 we will require a minimum payment of $550). Please note that some motels may have a higher Bond amount. Please contact the motel directly to confirm.

We reserve the right to reject bookings, evict and / or remove guests who cannot provide enough bond to cover potential damage / charges. Guests who damage property will be blacklisted from ALL Awanui Holdings locations and we may choose to involve / notify the police.

Cash bonds will NOT be refunded until a complete inspection of the vacant room by our staff has been conducted.

WHO IS RESPONSIBLE:

The registered guest name is the person is responsible for the motel room and its contents for the period of registration. The registered guest will be liable for damages caused by third parties, including but not limited to visiting friends; regardless of whether the registered guest is present or not at the time the damage occurs.

BUT I HAVE PREPAID MY ACCOMMODATION.

You may have prepaid your accommodation with one of our online suppliers. In this instance you will only be asked for a credit card authorisation or bond to cover the incidentials of your stay.

If you do not have any charges on your account when you depart this authorisation or bond will be returned to your form of payment.

This is a requirement for the motel to accept your booking. The motel management team have no authority to reduce or limit the amount of bond taken.

WHY DO YOU DO THIS?

Unfortunately our industry is regularly being targeted by people who are using stolen credit cards and or just choose not to pay for their stay. We have 5-10 credit cards a month that are rejected when we go to authorise them.

The only way we have to protect ourselves is to pre authorise credit cards and or take a cash payment. If we do not take a bond as well then we have people who leave without paying. And this in turn means that everyone else has to pay.

Unfortunately it is the small number of people that can potentially cost us a lot of money that has meant this policy has been introduced.

We thank you for your understanding

Your Policy

The team at Durham Court Motor Inn take your privacy seriously and will never share your details with any third party. We feel it’s important that you understand how we use your personal information, if this is an issue that concerns you please take the time to read the below information.

This Privacy Policy explains Durham Court Motor Inn privacy practices in relation to its websites. In some cases this Site may link or refer you to other websites or organisations, which have their own privacy policy and practices. In this Privacy Policy, when we refer to ‘personal information’, we mean information that can identify you or from which your identity can be reasonably ascertained – for example, your name, email address and any other contact details supplied by you to us. By using this Site, you agree to the terms of this Privacy Policy.

We reserve the right, to modify or remove portions of this Privacy Policy at any time.

Personal Information
The only personal information we collect about you, is what you personally send us. For example, you may send us your personal information along with an email or inquiry, we would then need to keep that information so that we can provide you with the required services or answer your questions. We may also use your name, address or e-mail address to send you information about our products and services. If you do not wish us to do so, please indicate this on the enquiry form. It is our intention that this Privacy Policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in New Zealand.

Personal information that visitors submit to this Site is used only for the purpose for which it is submitted unless we tell you otherwise in this Privacy Policy or at the time of collection.

Disclosure
Apart from where you have consented or where disclosure is necessary to achieve what you have requested we do for you, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property.

Security
We strive to ensure the security, integrity and privacy of personal information submitted to our Site, and we review and update our security measures regularly. Unfortunately, no data transmission over the Internet is guaranteed to be totally secure, however we will take all reasonable steps to protect the personal information you may transmit to us. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Cookies and Invisible Pixels
A cookie is a very small text file that is sent to a user’s browser from a web server and stored on the user’s computer hard drive. It assigns the computer a unique identifier. It is essentially the user’s identification card when he/she returns to our site. Cookies save you time because they help us to provide a customised experience without having to remind us of your preferences each time you return to our web pages. These cookies cannot damage files, nor can they read information from the hard drive of a computer. Cookies can help us provide our visitors with a personalised online experience in the following ways:

They ensure visitors are provided with the appropriate frames and content

They ensure visitors obtain the information requested

They help us deliver communications that are relevant and targeted to our visitors’ interests

Cookies do not follow visitors when traveling on the Internet after leaving our Site. If you do not want the benefits of these cookies you can set your browser to reject them, however in some instances this may affect the way our site performs on your particular browser.

We also use invisible pixels, sometimes called web beacons, to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate without personally identifiable information.

Site Logs
Like many website operators, we also use software to analyze and record visitor numbers and other details such as: the number of page views (or page impressions) that occur on Site; the number of visitors to our Site; how long those visitors (on average) spend on our Site when they do visit; and common entry and exit points into our Site. This aggregate, non-personal information is used by us to analyse website usage.

Disclaimer
This site has been established by Durham Court Motor Inn to provide its customers with general information about us and the services we provide. The information is intended for general use only and nothing on this site constitutes an offer to enter into a legally binding contract.

The information contained in this site may not be entirely accurate or complete. Except as required by law, we will not be liable for any loss, damage, cost or expense incurred as a result of any error, omission or misrepresentation contained in this site. Any links provided to other sites are for convenience only and we will not be responsible for any loss, damage, cost or expense incurred as a result of accessing those other sites.

The services available from Durham Court Motor Inn and any of its associated businesses described in this site may be withdrawn or varied at any time without notice.

Come stay in the heart of Tauranga

Our friendly team will accomodate your needs, should you need anything they are always around to help.

bookings@durhamcourt.co.nz
60 Harington St, Tauranga, 3110
+64 07 577 9691